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Ticketing Officer Job in Kenya

Category: General Jobs in Kenya
Posted: Dec 3, 2013

Title: Ticketing Officer
Reporting To: Customer Service Manager

Purpose of the Job: This position in the airline industry can be considered entry level with an emphasis on previous customer service experience.


  • Conduct in person/phone sales using ticketing software.
  • Issuing of tickets using the ‘’Amadeus’’ ticketing software.
  • Ensure that a sale of tickets is efficient and speedy.
  • Organize and distribute “will-call” tickets.
  • Describe venue layouts and seating locations.
  • Call customers to advice of changes and/or cancellations; as may periodically be required.
  • Respond to customer inquiries with accurate information.
  • Provide superior customer service.
  • Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
  • Strong customer service skills with the ability to resolve customer conflicts, should they arise.
  • Deal professionally, courteously and tactfully with the public and coworkers.
  • Flexibility to work nights, weekends and/or holidays when needed.
  • Must be IATA accredited from a well recognized college/university.
  • Proven customer service experience.
  • Proficient in computer and ‘’Amadeus Ticketing Software’’
  • Must be IATA accredited
  • Friendly, courteous phone ethics.
  • Cash management/POS experience required.
  • Ability to work in a fast paced, ever changing environment.
  • Ability to work alone or as part of a team setting.
  • Previous experience with ticketing software an asset.
Interested candidates who meet the above profile to apply with detailed CVs to: [email protected] or [email protected] by COB 6th December 2013
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