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Team Leader Job in Nairobi Kenya (KShs 80K – 120K)

Category: General Jobs in Kenya
Posted: Dec 23, 2013

Position:  Team Leader
Industry: Finance
Location: Nairobi
Salary: Kshs. 80,000 – 120,000

Our client, a reputable global leader in Business Process and Technology Management, is seeking to recruit a Team Leader with strong Accounts Receivables skills.

The successful candidate will be responsible for overseeing the Order to Cash (OTC) work stream.

Key Tasks and Responsibilities. 

  • Managing a team of customer service advisors and credit controllers
  • Guarantee that customer service execution is aligned with ‘cash every day’
  • Measure team performance with appropriate metrics
  • Recommend and implement changes (within pre-defined parameters as set out by Brand Owners)
  • Drive the delivery of OTIF targets
  • Motivation and development of team to achieve targets
  • Develop great business partnering with the market, internal and external partners
  • Provide support on key CS and Credit projects
  • Maintain customer, process documentation ( ensure changes are followed up and recorded in a coordinated manner)
  • Excellent customer relationships established and maintained, facilitated by knowledge of markets and their needs.
  • Exceptional customer requests analysed providing a high level of customer service while at the same time understanding the financial impact on Diageo professional.
Qualification and Experience.
  • Must have a degree in Accounting or Finance.
  • Minimum 4-6 years working experience.
  • Must have several years experience in customer service.
  • Should have solid PC literacy, strong Excel skills and experience with SAP system.
  • Ability to work independently and as part of a team.
  • Team player with strong analytical thinking with focus on customer service.
  • Have excellent leadership and managerial skills.
  • Be able to make solid business decisions.
To apply, send your CV only to [email protected] before Tuesday 3rd December, 2013.
Clearly indicate the position applied for and the minimum salary expectation on the subject line.


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