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IT Support Engineers Jobs in Nairobi, Kenya

Category: General Jobs in Kenya
Posted: Jan 13, 2014

Our Client: An exciting start up company offering owners of Public Transport Service Vehicles (PSV) a Smart Ticketing solution that integrates both the Front-end- Point of Sale collection through Card payment, and the back-end- float management, linking to the bank accounts and daily settlement.

This solution is offered through a hand held mobile computing device which can perform arrays of functions at the POS including accepting Card payment, Mobile Phone payment, instant printing, GPS/GPRS, Radio Frequency Identification (RFID) detection, Automatic Number Plate Recognition (ANPL) Technologies.

Desired Candidate Profile:

The company is growing rapidly and is searching for budding and passionate candidates who share the start-up’s vision to be the leading provider of such solutions in East Africa.
The recruit should be a self-starter requiring minimal supervision, having an entrepreneurial mindset to devise proactive solutions.
Client satisfaction is at the epitome of the business; hence the candidate should take initiative and be able to innovate consistently.

Industry: Transport / Information Technology

Job Title: Support Engineers

Number of Positions: 2

Type of Hire: Local

Location: Nairobi, Kenya

Gross Salary: KES 20,000 – KES 30,000 per month (based on competence and vision)

Job Responsibilities:

  • System integration and/or installation experience
  • Provide technical support to customers.
  • Maintain timely and routine communication with customers on progress of work
  • Review and take ownership of proactive application alerts and resolve the application issue or escalate to the appropriate teams
  • Consult with Development Teams and vendors on possible software and hardware defects identified via reported problems
  • Troubleshoot, verify and test to validate possible defects and take steps to correct them or make recommendations for resolution
  • Participate in related processes and projects requiring support
  • Train other support engineers on the new and existing features
  • Participate in weekly meetings covering the top issues facing the support staff with appropriate support teams.
  • Identify new features, which could enhance product serviceability and improve support efficiency and productivity.
  • Generate new business from existing clients.
Preferred Qualifications and Skills:
  • Bachelors Degree in Computer Science;
  • Minimum 1 year of experience;
  • Customer support experience especially technical;
  • Must be proficient acting in and leading integrated process teams, as well as coordinating and communicating customer requirements;
  • Must have excellent communication skills to be able to clearly explain the problems or issues of a system to clients and stakeholders;
  • Excellent communication skills – both verbal and oral (English);
  • Strong interpersonal skills and highly presentable with professional demeanor;
  • Passionate towards work, self-motivated, takes initiative and responsibility; and
How to Apply:

Kindly justify your application by stating similar experience at your previous / current job.

Send your CV  (in PDF format) titled with your name, to [email protected]

The subject line of the application should read, “Support Engineer.”

Please do not call the recruitment firm or its respective client, doing so will forfeit your application.


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