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Safaricom Limited Senior Partners & SLA Officer Job in Kenya

Category: General Jobs in Kenya
Posted: Dec 10, 2013

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Senior Partners & SLA Officer


We are pleased to announce the following vacancy in the Network & Service Operation Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-NOS – the holder of the position will be responsible for Partner management; Contract Performance Evaluation; NOPEX Reporting and Proactive engagement with third parties.

Key Responsibilities:

  • Set up of new contracts relevant to Technology Division;
  • Formulate deliverables to be measured and penalty situations for non-adherence;
  • Renew contracts seamlessly;
  • Provide budget figures for contracts under your jurisdiction;
  • Continuously formulate and agree with service provider ways of improving performance;
  • Evaluate performance of each contract on a quarterly basis;
  • Keep an updated list of contracts with validity and payment status;
  • Submit monthly figures to section Manager and discuss and agree for posting in financial books;
  • Prepare yearly forecast figures as may be required;
  • Coordinate CAPEX utilization to reduce NOPEX;
  • Liaising with external partners on potential risks to the network and sharing the information;
  • Mitigation of potential risks to the network.
Role Requirements
  • Bachelor Degree in Business Administration, Telecommunication or a related field;
  • 4 years of experience within a Technology Based company preferably within Operations & support functions with a track record having engaged vendors/contractors/3rd Party Service Providers in (amongst others);
  • Experience in Pricing negotiations;
  • Experience in Service Evaluations;
  • Experience in Contract Drafting & Reviewing;
  • Exceptional analytical ,presentation and documentation skills;
  • Computer literate;
  • Good communication & interpersonal skills;
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 10th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi via E-mail to [email protected]

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