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Safaricom Limited Enterprise Access Support Engineer Job in Kenya

Category: General Jobs in Kenya
Posted: Mar 22, 2014

Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Enterprise Access Support Engineer


We are pleased to announce the following vacancy in the Network & Service Operation Department within the Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Enterprise Access Support Manager – the holder of the position will provide 2nd level technical support for Enterprise Access network to ensure 99.99% Enterprise Access service uptime.

Key Responsibilities:

  • Proactive and Reactive support for WiMax BTS, Bespokes, Wi-Fi, Ricis, Safaricom fibre, FTTx, IPRAN technologies;
  • Provide proactive and reactive support for Enterprise access network;
  • Provide ready for service tests for new access network nodes;
  • Provide the operations and support input and feedback to planners to ensure rollout meet customer expectations;
  • Build technical capacity for Enterprise access field support partners;
  • Performance management for Enterprise access field support partners;
  • Ensure field support partners are paid on time and correctness of the invoices;
  • Ensure technology vendors provide 3rd level support;
  • Analyze NOC reports to identify root cause and recommend and implement permanent solution;
  • Generate regular and adhoc performance reports on Enterprise Access network;
  • Monitor for fault trends to fix before impacting the service;
  • Ensure adequate spares for enterprise access network;
  • Ensure all Enterprise access network is documented;
  • Ensure existing processes are adhered to;
  • Review and improve on the existing processes.
Role requirements;
  • Qualified IP /Wimax Support Engineer with CCNA, or equivalent with university degree from a recognized university;
  • 3 years’ experience in technical support and a minimum of two years technical support hands on experience, preferably for an Internet Service provider or equivalent;
  • BSc Computer Science, or Bsc. Electrical & electronic engineering, Telecommunication engineering;
  • Thorough understanding of IPv4;
  • Knowledge of Linux/Unix Operating Systems;
  • IT proficiency skills in MS office suite;
  • Knowledge and skills in Wimax systems, Microwave backhaul systems backed by professional certification;
  • Knowledge and Skills on Network Management systems for Wimax networks and Point to Point systems;
  • At least 2 year hands-on experience on Wimax, RF systems, FTTx, Fibre;
  • Preparation of periodic network reports on network performance;
  • Direct involvement in adherence of the laid down methods of procedure;
  • Preparation of periodic preventive and corrective fault repairs;
  • Understanding of the implications of various scheduled network activities;
  • Submission of accurate, timely and relevant information for network expansion and improvement;
  • Demonstrate analytical skills and ability to monitor and explain trends and variances;
  • Ability to meet strict deadlines;
  • Ability to work without supervision;
  • Ability to analyze processes and systems for enhancement of efficiencies and performance;
  • Highly computer literate and use of reporting tools;
  • Ability to relate well with both internal and external customers and work in teams;
  • Skills and ability to train others and enhance their skills and competencies;
  • Self-drive for results.
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Tuesday 25th March 2014.

The Head of Talent and Resourcing,
Safaricom Limited

via E-mail to [email protected]
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