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Retail Sales Officer Job in Nairobi, Kenya

Category: General Jobs in Kenya
Posted: Mar 26, 2014

Retail Sales Officer
Job Code: RSO/CB/140127
Number Of Positions Open: 1
Reports To: Sales Team Leader
Location:  Nairobi, Kenya
Closing Date:  Open Until Filled


Our client is in the banking industry and is viewed as a One Stop Financial Solutions provider with innovative products geared to each client’s lifestyle with a focus on exceptional customer service and building long lasting relationships.
This enables them to develop relevant products as well as delivery pertinent services as a dependable financial partner.

Besides having more than 10 outlets in Nairobi, they are present in Malindi,

Mombasa, Eldoret, Kisii, Kisumu, Nakuru and Thika.

Job Objective:

The Retail Sales Officers’ purpose if to constantly and consistently deliver exceptional sales results for Retail Banking Products through recruitment of new credible and quality customers.

Primary Responsibilities:

  • Generating new business through systematic visiting of potential customers to prospect for business
  • Achieving sales targets within the set period
  • Handling customer issues and complaints pertaining to allocated products through the Sales Team Leader
  • Obtaining timely, relevant market intelligence feedback useful for product development
  • Obtain all customer information and documents required to open an account and ensure KYC compliance
  • Preparing regular sales activity and performance reports as required
  • Holding open days and product sales campaigns in line with the sales strategy
  • Participating in shows, golf, exhibitions, golf tournaments and other marketing events to leverage on sales opportunities arising from such events
Qualifications & Experience:
  • A business or commercial qualification from a recognized university/institution
  • A proven record in the delivery of business targets.
  • Must have worked in a bank for at least 1 year in a similar role
  • Well  versed in the various banking products
  • Well-versed with account opening documentation
  • Computer literacy is essential
Skills And Attributes:
  • Well groomed and outgoing
  • Self-driven and enthusiastic
  • Well-versed with account opening documentation and KYC/AML compliance requirements
  • Excellent Communication and interpersonal skills
  • Good selling and Customer care skills
  • Analytical and problem-solving skills
  • Computer skills in word-processing, presentations and statistical analysis
This opportunity is a one year contractual obligation for all successful applicants. Exceptional performers will have a chance to be absorbed into the organization.

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Retail Sales Officer

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