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Product Manager Job Vacancy – eCommerce Business

Category: General Jobs in Kenya
Posted: Feb 2, 2014

Our client a leading E-commerce business is looking to fill the following position:
Job Title: Product Manager

The Product Manager is the “voice of the Customer “.

They are responsible for representing the wants and desires of the clients.
The role is accountable for identifying new product opportunities, developing and executing product delivery plans, and providing feedback to the other lines of business on behalf of the customer.

The core function of this role is to drive engagement between buyers, sellers, and advertisers that exceed expectations.

In addition to functional reporting relationships, the Product Manager will be required to support one or more multi-disciplinary teams from time to time

Key Responsibilities & Result Areas

  • Research and explore how customer s currently use our site, how they want to user a classifieds site and prepare product requirement documents and the business cases (both qualitative and quantitative) in order to secure management approvals for product development proposals and projects
  • Specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers.
  • Align product line to meet corporate strategic goals and recommend new strategies to executive management
  • Ensure that the assigned products are effectively positioned against the competition
  • Drive a solution set across development teams (primarily development, marketing, sales, and customers service) through market requirements, product contract, and positioning.
  • Analyze potential partner relationships for the product.
  • Assess and develop new revenue streams (including transactional and subscription revenues)
  • Ensure a continual focus on innovation by monitoring and identifying digital trends and proposing product development to capitalize on opportunities and defend against threats
  • Develop and implement a company –wide-go-to- market plan, working with all departments to execute.
  • Work closely with the General Managers, other product managers, technology, and marketing resources.
  • Drive revenue targets
  • Work with the sales team to drive integrated high-value sales solutions.
  • Work with Marketing/Sales teams to explore offline product opportunities with unique tie-ins to the digital product
  • Provide ongoing communication/presentation to agencies, clients and stakeholders, as required
  • Monitor product uptake and make recommendations to improve based on experience and market feedback
  • Monitor, evaluate, and define tactical responses to competitive threats and
  • Ensure teams are appropriately trained in agreed standards, processes and frameworks
  • Developing review processes to ensure that all initiatives and products delivered by the team have been developed and launched to a best practice standard and reflect agreed brand positioning
  • Provide relevant and timely information to business on: product. Performance/developments, including performance on key product areas traffic/revenue (actual v budget).
  • Provide regular, relevant, and timely information to business on competitor activity.
  • Ensure appropriate tracking is in place to enable audience analysis.
  • Define, track and improve key business and product success/health metrics
  • Work with Marketing, Sales, Customer Support, and Technology
Commercial Management     
  • Develop and drive customer acquisition/retention and revenue targets
  • Contribute to the commercial viability of online products by ensuring key benchmarks set by the company are met Indicators
  • Monthly leads exceed 15% of UVs each month
  • Month on month increase in organic UVs, PVs, Session Times, and repeat visitors
  • Decreases in bounce rates
  • Customer/dealer satisfaction survey showing that dealers are happy with the quality of leads and the customers are happy with the responses
  • Traffic and search targets met
  • Revenue and cost budgets targets met
People Management     
  • Create a dynamic and progressive culture which fosters the opportunity for everyone to contribute their ideas; from which the individual, team, product or environment will benefit
  • Ensure all staff working on your projects understand the strategy and operating plans; Indicators
  • High performing product and delivery team
  • Right people in right roles
Qualification and Experience
  • BA/BS or equivalent experience required.
  • 4-6 years of Product Management experience at a customer internet company.
  • 4-6 years experience creating and writing effective business requirement documents, use cases, test cases, functional requirements and business cases
  • 3-4 years experience working with Web Developers, Engineers, UI Designers and QA to implement Web features
  • Successfully launched new customer products with verifiable success metrics
Personal and Managerial Attributes
  • Adaptability and Flexibility
  • Commercial Awareness
  • Customer and Client Orientation
  • Innovation
  • Leading and Motivating
  • Results Orientation
  • Planning and Organizing
If you are qualified and up to the challenge, please send your resume and day time contact together with your salary details to [email protected] by 2nd February 2014.
Kindly indicate the position applied for in the subject line of your mail

Please note that only qualified candidates will be contacted.

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