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Product Consultant Job in Kenya



Category: General Jobs in Kenya
Posted: Feb 21, 2014

Job Title : Product Consultant  

Department  
: Business Development
Supervised by :  The Business Development Director

This vacancy is for an sme who are providers i.t. based business management solutions
Their clientele includes corporates and institutions in East Africa

Role Objective

Responsible for making sure those products that are released by the company meet the regulatory standards.

Duties and Responsibilities

  • Advising clients on the best software to use that is aligned to the corporate strategy.
  • Identifying gaps and recommending Solutions to close gaps.
  • Design software or customize software for client use with the aim of optimizing operational efficiency.
  • Provide functional and business process information to client inquiries.
  • To operate, maintain and support programmes and projects in the implementation, collection, analysis and generation of results and reports.
  • Understand customer’s goals and objectives in order to identify what change initiatives are needed for the customer to be more efficient and productive.
  • Installation of software.
  • Implement the solution in the client environment using web-based communication tools
  • Implementation of the software.
  • Training the users on the software.
  • Analyze and design databases convenient for the client.
  • Trouble shooting of the computer systems and advising clients accordingly.
  • Investigating the cause all user problems and developing lasting solutions to ensure satisfactory service to all customers.
  • Follow up with clients to ensure satisfactory customer relations.
  • Any other work assigned
  • Must prepare the following reports;
  • Daily Activity reports
  • Monthly progress report
  • Weekly progress report
  • Quarterly development report
Indicators of Good Performance:
  • Proper installation and installation.
  • Proper training of users.
  • Minimal problems from users
  • Adequate follow up
  • Customer satisfaction
Skills Set Needed
  • Computer literate
  • Operations analysis
  • Problem solving
  • High integrity
  • Confidentiality
  • Initiative
  • Attention to detail and accuracy
  • Problem analysis and problem solving.
  • Good communication
  • Good interpersonal relationship
Desirable
  • Diploma in IT.
  • Minimum diploma in a Business course
  • Minimum CPA 2 is an added advantage
  • Between 27-35yrs.
Impact of error
  • Loss of business, Client confidence, Company image
Working conditions
  • Ideal as provided by the Human Resources department, company policies and procedures and employment contract.
Mental effort
  • Not routine requires innovativeness
Application;
Only those who meet the minimum requirements stated need apply.
  • E-mail application
  • detailed and updated CV,
  • indicating your availability
 [email protected]

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