Microsoft Dynamics Customer Relationship Management (CRM) Consultant
The successful candidate will be responsible for:
Analyzing front office processes (sales, marketing and customer service) to identify opportunities for improvement
Gathering and understanding client functional requirements
Performing gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM
Configuring the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Took, or SDK
Understand the functional capabilities and limitations for out of the box functionality as well as custom code
Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
Assist in Developing data conversion and testing strategies
The ideal candidate should possess the following qualifications:
A bachelor’s degree in Information Systems /Computer Science with a bias toward systems development.
2 yrs Experience developing desktop and web applications using C # and/or Visual Basic.NET and XML languages.
Familiarity with Visual Studio .NET development environment would be an added advantage.
Experience working with Microsoft SQL Server Relational Database Management System with the ability to develop reports using SQL Server Reporting Services.
Previous experience working with a CRM would be an advantage
How to Apply
Please send your CV and remuneration details to: [email protected]
Kindly do not apply if you do not have the requisite experience and educational background.
Only shortlisted candidates will be contacted.