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Logistics & Dispatch Manager Job in Nairobi Kenya

Category: General Jobs in Kenya
Posted: Dec 13, 2013

Job Title: Logistics & Dispatch Manager
Department: Logistics
Reports To: The Directors
Reporting to this position: Drivers and Rider

The position is for a firm in the Hospitality Industry

Role Objective
He is to oversee the daily deliveries by the company vehicles as well manage the outsourced service to courier companies; receive returns and give reports thereof with zero errors.

The position requires an ability to make decisions in a fast-paced environment, communicate information clearly, and keep a constant focus on the work.

Duties and Responsibilities

Being the Logistics Coordinator, the incumbent will be Directly Responsible for the transport via:
  • Verifying each dispatched goods for type, quality and quantity. Ensures inventory accuracy of goods being delivered to be as per invoice and client LPO and also verifies accuracy of physical inventory before dispatching goods
  • Responsible for scheduling drivers and organizing the daily dispatch of all equipment for the branch
  • Receiving goods returned by clients, raising GRNs and ensuring that appropriate action is taken in a timely manner
  • Tracking orders on the system and updating the same timely
  • Managing and organizing courier deliveries to ensure on time delivery for clients outside Nairobi
  • Organize and maintain the dispatch area, ensuring that the dispatch areas are kept tidy and free of surplus materials
  • Ensuring deliveries are made on time and to the right people by the couriers and drivers
  • Leading and managing the Dispatch Attendants and ensuring compliance with the company policies.
  • Work planning and scheduling. Coming up with a delivery route plan and ensuring that the company vehicles are loaded for next day’s deliveries.
  • Keeping records of all dispatches to customers in order of customers name, vehicle no, and type of goods.
  • Ensuring that customers are served with good quality and well packed goods and that they are served as per their order depending on availability of goods.
  • Ensuring FIFO systems are used to supply goods.
  • Liaising with  Production supervisors and stores manager for easy and efficient dispatch of orders
  • Ensure that invoices, delivery notes and other necessary legal documents for dispatch are ready in a timely manner
  • Assisting in conducting monthly stock take
  • Give priority for urgent order depending on nature of customer and order.
  • Come up with strategies to avoid wastage and reduce operational costs wherever possible.
  • Responsible for safety of stocks in transit. He should make sure that the goods are not damaged in any way during the transportation and that customers’ expectations regarding quality and quantity of goods are thoroughly met.
  • Strike a perfect balance between the available inventory in the company stores and the orders for goods from customers
  • Reviews inventory position daily and weekly against outstanding orders and sales forecasts and takes action to meet customer demands;
  • Provide exceptional customer service by developing good working relationships with the customers.
  • Proactively handle customer complaints on deliveries. Resolve customer problems & complaints to ensure customer satisfaction.
  • Create & develop innovative ways of streamlining the operations processes wherever possible within the guidelines of customer requirements & team goals.
Qualifications, Skills-Set & Knowledge Required
  • Degree/diploma in supplies/ stores management
  • Poses a valid driving license
  • At least 3 years in dispatch either as a dispatch clerk or dispatch manager
  • Knowledge of stores procedures
  • Working knowledge of Microsoft office Products, especially Outlook and Excel
  • Very good communication skills (telephone and email) are essential
  • Problem Solving skills with the ability to seek alternative solutions for dilemmas and problems.
  • Strong attention to detail with excellent follow-up
  • Professional aptitude, presentation and demeanor
  • Respect – extending dignity and respect to all people.
  • Integrity – fostering trust and a positive work environment.
  • Innovation – bringing creativity to the workplace.
  • Customer Focus – achieving Company, department, and personal goals through a strong customer focus
Note: Only those fulfilling the requirements of the positions should email
  • Their Detailed Cvs,
  • Indicating Your Availability
  • Expected Salary
Position closes on 20th of December, 2013
On the Subject line clearly indicate “Logistics & Dispatch Manager”.
E-mail to: [email protected]


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