Kencall Kenya Recruiting Massively (20 Positions)

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO. Its business is built upon world-class technology infrastructure and operations.

Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services. Its quality assurance processes and intensive training ensures its services meet and exceed client expectations. Its detailed documentation illustrating every procedure within KenCall ensures we can provide consistent and reliable procedures and deliver exceptional customer interactions every time.

Job Title: Agriculture Experts

Deadline:             09-30-10

Location:              Nairobi, Kenya

Openings:           20 job vacancies

Description

Job Overview:

This is a project that seeks to give farmers information they require with regards to agriculture. The project, which is mainly aimed towards small-scale farmers, involves having a help line number that the farmers can call in order to enquire about agricultural information. This will give the farmers easy access to real time information hence improve on their decision making resulting in the achievement of the objective of enhancing farm productivity in the country.

Personal Attributes

Key Responsibilities:

You will be required to handle in-bound calls from farmers and assist in the successful resolution of any issues that may have arisen. You will make outbound calls to farmers to inform them of new information with regards to agriculture. Provision of exceptional service to our customers will be key to all your duties so as to ensure that customer satisfaction is achieved.

Personal Requirements

Educational and/or Other Requirements/Qualifications

• Degree in Agriculture, Livestock or Fisheries and Aquaculture
• At least 2yrs and above work experience in Dairy Farming, Poultry farming, Fisheries, Weather/Climate Projects etc
• Mandatory computer skills – proficient in MS-Office packages with a typing speed of 25wpm
• Fluent in English, Swahili and at least one local language
• Practical experience as a farmer is an added advantage

Click on this link to apply

http://www.kencall.com/cats/careers/index.php?m=careers&p=applyToJob&ID=10

Only completed applications including an attached CV/Resume will be considered