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Head of Reception Job in the Mara

Category: Customer care Jobs in Kenya
Posted: Jul 21, 2013

Head of Reception Job at a Lodge in the Mara

We are currently recruiting for a Head of Reception for a lodge, with prime location at the Mara.
The company is a well established operation and very focused on leisure businessThe Role:

Head Receptionist is responsible for maintaining high standards of customer service by implementing service standards


  • Managing and overseeing the front office of the Lodge
  • ‘Checking in’ and ‘Checking out’ of guests
  • Providing an exceptional level of customer service at all times
  • Be in control of all reservations, group bookings and enquiries and ensure all are responded to in the relevant timescales
  • Responsible for taking guest payments
  • Ensure that guests are fully aware of the Lodge’s policies & procedures.
  • Have a thorough knowledge of all the lodge’s computer systems and reservations systems
  • Maximise room revenue and up-selling at all times
  • Assist with the allocation of rooms and final checking of guest correspondence
  • Must have previous experience working to supervisory level within a Hotel Reception role.
  • Will be ambitious, driven and be able to motivate a team of staff.
  • Must have good business acumen.
  • Must have knowledge of Front office computer systems
If you feel you fit the above role please send your CV to [email protected] indicating your salary expectations.
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