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Guest Experience Host – Outside Nairobi Job Vacancy



Category: General Jobs in Kenya
Posted: Feb 8, 2014

Our Client is a Luxury Lodge located outside Nairobi currently recruiting a Guest Experience Host.

The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at the lodge.

Performance Areas:

  • Be responsible for the hosting of guests for the duration of their stay
  • Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams
  • Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction
  • Meet and coordinate guest departures
  • Schedule guest activities
  • Create value added experiences on a continuous basis for all guests
  • If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries
  • Record SPA bookings and schedule welcome treatment for guests
  • Host guests whenever they are in the main area by meeting them in the respective areas
  • Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences
  • Manage children’s activities
  • Assist with sales and cleaning in the retail store, including necessary administration duties (stock takes etc)
  • Manage the switchboard and night phone when required
  • Communication via phone and radio with all departments regarding guest movements, meal orders, activities, maintenance or personal requests
  • Ensuring that all guest related issues are communicated to respective departments in detail
  • Ensure proper follow-up on guest requirements and complaints are addressed
  • Attend daily early morning brief as scheduled
  • Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief
  • Submit a guest report for every guest after departure to the OPERATIONS MANAGER and TOURISM MANAGER
  • Maintain guest history, experience forms, daily planner
  • Assisting Operations Manager with the management of housekeeping (laundry/guest area and  housekeeping)
Requirements:
  • Front Office/Guest relations/Housekeeping Qualification
  • Atleast 1-2 years experience in hosting and guest relations
If you feel you fit the above role:please send your CV to [email protected]
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