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Field Service Technician Vacancies

Category: General Jobs in Kenya
Posted: May 20, 2013

Field Service Technician Vacancies

Technician Job Careers in Kenya.
Job Title: Field Service Technician        

Job Code: FST/SIC/130506
Number of Positions Open: 1
Location:  Nairobi, Kenya
Closing Date: Open Until Filled

Our client is an international organization with offices and factories on five continents. With around
3,000 staff of over 50 nationalities, they provide technologies and services in more than 200 countries around the world.

They are a trusted security provider and adviser to governments, central banks, high-security printers and industry.

Job Objective:
Provide first level technical support to ensure efficient and effective operation of the TRACE solution.
Perform daily operation, maintenance, and troubleshooting tasks according to established procedures.
Work with specialists and other teams to troubleshoot issues.

Primary Responsibilities:

Ensure that all of our client’s policies including those concerning Health, Safety and Environmental protection are respected, and implement or propose improvements in such practices.
Provide the first-level support for technical issues
Ensure the resolution of incidents within specific time constraints
Perform routine system administration tasks
Respond to requests of other technical teams
Monitor equipment for quality of service, availability, and technical issues
Perform preventive and corrective maintenance
Investigate performance issues
Assist in the testing of all new releases and upgrades
Install, configure, optimize & maintain production systems, and applications
Maintain accurate and updated logs and documentation; record all changes to production environment

This also involves:
Identify situations requiring urgent attention and escalate as appropriate
Coordinate deployments with other Field Operations Technicians and other teams
Provide feedback and contribute to improvement initiatives
Work outside business hours and availability for on call support depending on business requirements

Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment
Experience troubleshooting computer networks
Knowledge of basic IT support procedures and tools
Knowledge of basic PLC setup and programming

Skills and Certification:
College degree or technical training in a relevant field, or equivalent combination of training, and/or experience
Fluent in English and local language
Good written and verbal communication
Ability to diagnose and analyze mechanical, electrical, and application issues
Experience with Microsoft office tools (Excel / Word)
Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
Excellent interpersonal skills, innovative and good influencing skills
Team oriented
Ability to work under pressure
Demonstrated ownership of responsibilities
Customer oriented attitude
Focus on quality and results
Good written and verbal communication

Discreetly dynamic
Communicates and influences effectively
Promotes teamwork
Delivers results
Delivers through people

Profound knowledge
Focuses on customer and market
Demonstrates functional excellence

Responsibly pioneering
Aligns vision, strategy and actions
Embraces change
Builds self-awareness, trust and respect

Additional Information:
Network of cooperation:

Internal: Local team and OCS CH

External: Local customer and Manufacturers

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on:  Field Service Technician

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