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Field Service Engineering Job – Vacancies Kenya

Category: Engineering Jobs in Kenya
Posted: May 20, 2013

Field Service Engineering Job – Vacancies Kenya

Field Service Engineering Job Opportunities in Kenya 2013. 

Job Title: Field Service Engineer
Job Code: FSE/SIC/130506
Number of Positions Open: 1
Location:  Nairobi, Kenya
Closing Date: Open Until Filled


Our client is an international organization with offices and factories on five continents.
With around 3,000 staff of over 50 nationalities, they provide technologies and services in more than 200 countries around the world.

They are a trusted security provider and adviser to governments, central banks, high-security printers and industry.

Job Objective:
Provide 1st and 2nd level technical support to ensure efficient and effective operation of the TRACE solution. Perform daily maintenance, troubleshooting tasks and provide technical support according to established procedures.
Be the primary point of contact to the business unit’s internal and external customers.
Activities include maintaining servers and applications; test, release, and deploy applications; provide assistance to other Field Operations Technicians; and answer technical questions.

Primary Responsibilities:

Ensure that all of our client’s policies including those concerning Health, Safety and Environmental protection are respected, and implement or propose improvements in such practices.
Provide the first-level support for technical issues
Ensure the resolution of incidents within specific time constraints
Perform user management and routine system administration tasks
Manage and maintain servers and data center equipment
Respond to requests of other technical teams
Troubleshoot and resolve IT infrastructure, client and server software, and data issues
Coordinate service activities with other Field Operations Technicians, dispatch preventive and corrective maintenance
Maintain a test environment
Perform monitoring activities
Test all new releases and upgrades
Install, configure, optimize & maintain production systems, applications, and servers
Maintain accurate and updated documentation; record all changes to production environment

This also involves:
Work with other support teams to improve systems and applications
Identify situations requiring urgent attention and escalate as appropriate
Track problems and change requests
Work outside business hours and availability for on call support depending on business requirements
Coordinate deployments with other Field Operations Technicians and other teams
Troubleshoot performance issues
Mentor and train Field Operations Technicians and other staff onsite and remotely
Contribute to process improvement initiatives

Experience in managing and troubleshooting  Users and their workstation on Microsoft OS (Win XP and Windows 7)
Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment

Skills and Certification:
College degree or technical training in a relevant field, or equivalent combination of training, and/or experience
Fluent in English and local language
Good written and verbal communication
Ability to diagnose and analyze application server logs
Linux shell scripting and systems administration experience
Knowledge of TCP/IP networks and troubleshooting experience with related protocols
Experience with Microsoft office tools (Excel / Word)
Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
Excellent interpersonal skills, innovative and good influencing skills
Team oriented
Ability to work under pressure
Demonstrated ownership of responsibilities
Customer oriented attitude
Focus on quality and results
Good written and verbal communication

Discreetly dynamic
Communicates and influences effectively
Promotes teamwork
Delivers results
Delivers through people

Profound knowledge
Focuses on customer and market
Demonstrates functional excellence

Responsibly pioneering

Aligns vision, strategy and actions
Embraces change
Builds self-awareness, trust and respect

Knowledge in one or more of the following fields a plus:
JBoss application server management and configuration
JBoss Clustering
Build SQL queries
Oracle, MySQL database support
Shell scripting: unix / cygwin, Powershell, VBS
Application packaging and deployment
Creating reports and SQL data queries
LAN/WAN administration
Monitoring tools
ITIL / ISO 20000 processes
VOIP and IP Phone administration and support
Microsoft or other technical certification

Additional Information:
Network of cooperation:
Internal: Local team and OCS CH

External: Local customer and Manufacturers

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on:  Field Service Engineer

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Field Service Engineering Job – Vacancies Kenya

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