Equity Bank Recruits Assistant Manager, Disputes
Assistant Manager, Disputes Job Vacancy: Equity Bank
Equity Bank is one of the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
With a strong footprint in Kenya, Uganda and Southern Sudan, Equity Bank is now home to more than 4.1 million customers, the largest customer base in the Eastern African Region.
Currently the Bank is seeking additional talent to serve its customers in the roles outlined below:-
Assistant Manager, Disputes
The job holder will be responsible for timely and efficient dispute management and resolution in line with Visa regulations on all Acquiring and issuing activity of the Bank
Candidate’s Qualifications, Knowledge and Experience
A business related degree preferably in Accounting or Finance from a recognized University
CPA(K) or ACCA qualifications
Certificate in VISA and Disputes Resolution
Thorough knowledge of both debit and credit card operations
Thorough knowledge of VISA rules
Over 3 years working experience in card management of which 1 year must have been at management level in Dispute Resolutions
Ensure efficient processing of chargebacks to avoid financial losses to the Bank
Facilitate and follow up on Bank compliance and arbitration cases lodged
Provide regular reports to management with regard to the functions and trends in transactions disputes both issuing and acquiring
Daily review of Visa online copy request and chargebacks queues
Daily review of the Suspect Outgoing Chargeback report that highlight irregular transactions
Use of Card Management System to process chargeback financials and copy requests
Daily balancing and review of GL suspense accounts to ensure all items are within the set business rules
Desired Skills and Ability
Excellent financial analytical skills
Meticulous and keen on detail
Strong negotiation and relationship management skills.
Excellent organization & planning skills
Strong communication skills
Demonstrable time management skills and ability to work under multiple deadlines
If you meet the above requirements, submit your application quoting the job you are applying for to the address below by 7th November 2009.
Please include detailed Curriculum Vitae, copies of the relevant certificates, testimonials, current pay and daytime telephone contact and email address.
All applications should be in soft and through the email indicated below.
Only short listed candidates will be contacted.
General Manager- HR, Training & Development
Equity Bank Ltd
P.O Box 75104-00200
And email to:- jobs @ equitybank.co.ke
Equity Bank is an equal opportunity employer.
We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace