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Customer Support Executive Job in Kenya



Category: General Jobs in Kenya
Posted: Jan 13, 2014

Vacancy: Customer Support Executive 
We are looking for suitable candidates to fill the above mentioned position:
 
Main Responsibilities of the Job:
  • Responding of customer enquiries.
  • Researching required information using available resources.
  • Handling and resolving customer complaints.
  • Providing customers with product and service information.
  • Processing orders, forms and applications.
  • Generation and creation of Management Reports for clients.
  • Identifying and escalating priority issues.
  • Routing calls to appropriate departments.
  • Following up on customer calls where necessary.
  • Completing call logs.
Working Conditions
  • Hours of work will vary and shift work will be required
  • Excellent verbal and written communication skills
  • Ability to learn detailed instructions quickly
  • Superior problem solving skills
  • Ability to explain detailed instructions articulately and clearly
  • Ability to multi-task effectively
Personal Qualities
  • Strong work ethic
  • Exceptional customer service skills
  • Ability to recognize sales opportunities.
  • Excellent telephone manner
  • Positive attitude
  • Excellent personal grooming
Qualifications
  • Diploma in Computer related studies from a recognized institution
  • Excellent knowledge in computer packages.
  • Multi-channel experience is preferred: email/chat/phone
  • Knowledge of computer and communication systems
  • Experience in customer service environments an asset
  • Previous experience in the tracking industry is an added advantage.
How to Apply: If you believe you have what it takes to fill the above position kindly send your resume to [email protected]

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