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Customer Service Representative Job in Kenya



Category: General Jobs in Kenya
Posted: Jan 11, 2014

Company Profile: Our client is a travel service company set up to deliver quality transportation solutions for organizations and individuals through its highly professional and well-trained team.

The client is seeking to recruit for the following position:
Customer Service Representative

Position Summary: Serves customers by providing product and service information; resolving product and service problems.

Primary Responsibilities:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed
The Successful Candidate MUST meet the following Requirements:
  • Diploma holder
  • 4 years progressive customer s     ervice or direct marketing experience.
  • Must work well under pressure, be able to juggle many projects simultaneously
  • Excellent interpersonal and communication skills.
  • Excellent sense of priorities.
  • Experience is database management
To be considered for any of the above positions, please send your CV to [email protected]
Please indicate the job title you are applying for on the email subject.
Only short-listed candidates will be contacted.

CVs WITHOUT salary requirements will NOT be considered

 

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