Customer Service Manager Job Vacancy in Kenya
Category: General Jobs in Kenya
Posted: Jan 29, 2014
Customer Service Manager
Key Areas of Responsibilities
- A description of the key responsibilities incumbent in this key post is provided below;
- Actively look out for appropriate sponsorship opportunities to promote the PCS brand
- Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.
- Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand
- Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.
- Provide requisite support in the planning of marketing events and corporate functions.
- Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
- Research for new markets.
- Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..
- Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.
- Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
- Custodian of company e-library by checking and replenishing inventory.
- Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
- Organizing and hosting presentations and customer visits.
- Critical support to the customer service function.
- To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
- Maintain professional internal and external relationships that meet company core values.
Academic, Professional Qualifications and Work Experience
- A degree in marketing
- CIM or any other marketing related qualification is a strong advantage
- Approximately 3 years of experience in the marketing and customer service
Email: [email protected]