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Customer Service Manager Job Vacancy in Kenya



Category: General Jobs in Kenya
Posted: Jan 29, 2014

Customer Service Manager

 
Key Areas of Responsibilities
  • A description of the key responsibilities incumbent in this key post is provided below;
  • Actively look out for appropriate sponsorship opportunities to promote the PCS brand
  • Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.
  • Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand
  • Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.
  • Provide requisite support in the planning of marketing events and corporate functions.
  • Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
  • Research for new markets.
  • Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..
  • Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.
  • Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
  • Custodian of company e-library by checking and replenishing inventory.
  • Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
  • Organizing and hosting presentations and customer visits.
  • Critical support to the customer service function.
  • To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet company core values.
Academic, Professional Qualifications and Work Experience
  • A degree in marketing
  • CIM or any other marketing related qualification is a strong advantage
  • Approximately 3 years of experience in the marketing and customer service
Email: [email protected]

 

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