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Customer Service Assistants Jobs in Nairobi, Mombasa and Nakuru Kenya

Category: General Jobs in Kenya
Posted: Mar 19, 2014

Position: Customer Service Assistant
Company profile: Our client is a manufacturers a wide range of paint products, adhesives, thinners and much more in Kenya and the rest of East Africa
Location: Nairobi / Mombasa / Nakuru
Department:  Sales & Marketing
Main Purpose of Job: To deliver prompt and Quality service to Customers

Key Outputs:

  • Attend to customers over the counter and through telephone
  • Maintain strong and good customer relations and rapport at the counter
  • and through telephone.
  • Preparing quotations for customers as per their needs
  • Making order follow-ups with the customers
  • Keenly close checking customer(s) orders before processing
  • Processing customer orders by raising internal orders and invoices Liaising with the ware house for prompt order assembling Liaising with dispatch to ensure prompt delivery of goods to customers
  • Attending to customer complaints
  • Monthly reports on major issues/complaints raised by customers
  • Perform any other duties as assigned by Management.
Educational/professional Qualification: Post Graduate Diploma in Public Relations/Front Office Operations.
Key Experience
2 – 3 years experience in customer service operations
How to apply
To apply for this position send your CV to [email protected] quoting the position in the subject line.
Kindly also mention your preferred location, current/ last salary and benefits and attach a passport size photo in your application.
Only shortlisted candidates will be contacted
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