Customer Care Representative Job in Kenya
Saman Associates is currently in the process of recruiting a Marketing & Customer Care Manager.
The incumbent will be responsible for the following:
- Resolve product problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about terms of sale for any company’s product.
- Use telephones, email and social media to reach out to customers and verify account information.
- Inform customer of deals and promotions.
- Work with Marketing and Customer Service Manager to ensure proper customer service is being delivered.
- Prepare product or service reports by collecting and analyzing customer information.
- Maintain financial accounts by processing customer adjustments and follow up on debts the clients owe the company.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Compile reports on overall customer satisfaction.
- Minimum of a Diploma in Customer Service or business/marketing-related field.
- At least two (2) years experience in Customer Service.
- Experience in Public Relations, Marketing or Event Management.
- Track record of listening and responding to customers’ needs and concern.
- Experience in market research and data analysis.
- Ability to communicate well with people of all levels.
- Added advantage to those experienced in property sales and marketing.
- Experience working in a marketing agency is an added advantage.
- Excellent presentation and negotiation skills.
- Excellent interpersonal skills and ability to foster strong relationships with partners and clients.
Only qualified candidates shall be contacted