Co-op Bank Kenya – Relationship Manager Jobs
Relationship Manager – Mortgage Branch Support
Job Ref: RM–MORTGAGE /3/HRD/2013
The purpose of the job is to source for mortgage business through support of Branches with a view of increasing the mortgage loan book.
The key responsibilities will among others include:
Undertaking and support pitching for new business from existing database of Branch customers
Research, propose and champion mortgage solutions for the Branch customers as well as ensuring product and Income targets are met.
Actively advise Head Mortgage Finance ideas for alternative product strategies to manage Branch mortgage sales.
Monitor and provide feedback to Business line leadership on competitor product activity, including pricing
Provide and analyze product income data/information for Business line leadership
Contribute in setting of Bank targets on Branch mortgage sales
Co-ordinate production of a Standard Tariff, which is easily understood by customers and staff and easy to administer
Handling of inquiries on mortgage sales from Co-operatives customers & assigned branches and review of new applications
Providing guidance for purposes of re-packaging applications to meet our requirements
Origination and follow-up of disbursements
Monitor adherence to agreed product pricing strategy
Champion implementation of new products by: Engaging relevant stakeholders, Building a business case, Completing all product testing, Building a detailed implementation plan, Closely monitoring implementation
Liaise with mortgage Sales teams and Credit Operations, regularly reviewing all operational standards for product profitability, and identifying skills gaps.
Review and feedback into customer satisfaction surveys, responding to customer Product complaints raised by Branch division
Liaise with Sales teams to design and deliver appropriate training, and give input into sales strategies for Branch customers.
Provide clear direction of the Co op Bank’s objectives by translating business performance objectives and measures into clear, concise communication
The incumbent will be required to possess the following attributes/skills:
A Bachelor’s Degree in either, Economics, Finance, Banking or Business Administration and any other relevant qualification.
A Master’s degree in any of the above related disciplines is an added advantage
At least 5 years experience in mortgage sales in a commercial or development banking environment.
Good knowledge and experience in project appraisal preferably in a banking environment
Computer literacy is mandatory
Credit appraisal and analysis skills
Communication & report writing skills
Presentation skills & interpersonal skills
Able to work under pressure and adhere to strict and tight deadlines on a wide range of tasks
Able to keep abreast of developments in the business and financial services environment
Interested candidates meeting the above criteria should forward an application enclosing detailed Curriculum vitae accompanied by copies of certificates and indicating the current remuneration to the address shown here below by 26th June, 2013.
NB: Only short listed candidates will be contacted.
Please quote this reference on your application and on the envelope: RM–MORTGAGE /3/HRD/2013
Human Resources Division
Co-operative Bank of Kenya Ltd.
P. O. Box 48231 – 00100