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afb Loans Officers, Customer Relationship Officers and Collection Officers Jobs in Kenya



Category: General Jobs in Kenya
Posted: Jan 15, 2014

afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most.
We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.

Our customers are our partners.

We operate in their markets through 6-man micro branches to provide tailored relationship-based services.
Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.

afb seeks to recruit for the following vacant positions

Loans Officers

Responsibilities

  • Assist in achievement of monthly disbursement targets
  • Work in pairs with collection officers
  • Support and maintain an excellent work environment to achieve demanding targets
  • Deliver first rate customer service
  • Build excellent relationships with customer-partners and opinion leaders in catchment area
  • Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
Requirements
  • 1-2 years of experience in a related field
  • Education background in sales/Marketing
  • Experience in a financial institution and dealing with customers at the bottom of the pyramid will be an added advantage
Branch Collection Officers

Responsibilities

  • Contact debtors to receive payment
  • Follow up on defaulters to recover payments
  • Carry out customer education and maintain relationships
  • Maintain exhaustive and accurate Debt Management Forms
  • Delivery of first class customer service
  • Renegotiate payment schedules or obtain funds from relatives via responsible relative or other means
  • Spoof calling
  • Forward defaulter files to HQ collectors on appropriate date
  • Issue demand letters to defaulting customers
  • Fulfil set collection targets as defined by HQ and Branch Managers
  • Assist in accurate and timely reports to management on branch operations and competitor intelligence
Requirements
  • 1-2 years of collections experience
  • A good level of general education- Diploma or degree
  • Computer literacy
  • Previous experience in retail or financial services will be an added advantage
  • Fluent in English (written and verbal) and Swahili
Customer Relationship Officers

Responsibilities

  • Manage customer arrivals to maximize relationship building opportunities.
  • Improving the overall customer relationship, delivering reliable administrative support and customer service
  • Acknowledging customers promptly and treating them in a courteous manner.
  • Providing clear, accurate and relevant information to the customers
  • Maintaining a strong knowledge of products of the company
  • Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
  • Sales activity planning, including reviewing existing customer files to identify sales opportunities.
Requirements
  •  1-2 years of experience in handling customers
  • A good level of general education- Diploma or degree
  • Computer literacy
  • Data entry skills
  • Previous experience in retail or financial services will be an added advantage
  • Fluent in English and Swahili (written and verbal)
  • Experience in dealing with customers at the bottom of the pyramid will be an added advantage
Key Competencies
 
Customer Handling
  • Sales and Business Development
  • Enforcement of contract and repayment obligations
Administrative Support
  • General support to all tasks
  • Communications
  • Small Branch Operations
  • Information Collection
Personal Attributes
  • Integrity and ability to work in consumer finance
  • High Motivation
  • Self starter-functional problem solver
  • Process discipline- Ability to follow SOPs
If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to
[email protected]

The recruitment process is ongoing until the positions are filled.

 

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